What our Customers say...
Taylor and Brian were wonderful!
KERRY AND DAKAOTA WERE EXTREMELY Informational AND PROFESSIONAL THROUGHOUT THE ENTIRE PROCESS. Kerry explained everything in great detail so we were aware of what was going on and why. We are extremely happy with our service.
Excellent job by entire crew
Thank you for being so prompt!
Excellent service by your staff
The young men that came to my home did a great job! They were very nice, polite and very professional. Job well done!
They were very quick and did a great job!
Great service! Very much recommend. We discovered a basement flood in the morning and within hours the SERVPRO crew arrived promptly to begin same day service. The whole crew got right to work and fast. Completing as much as possible the first day, stopping only as we needed to have a sump pump replaced to prevent additional water flooding and returned promptly the next to continue at the same pace. Answered questions and kept us informed of steps taken throughout the whole process. Resolved any additional concerns that were discovered. Gladly recommend their services
You all are amazing . Thank you for helping me navigate this situation.
I was impressed by this SERVPRO Franchise’s on-site personnel that performed services at my place of business.
Very Professional and timely. We will continue to use and recommend their services to anyone. 5 stars
SERVPRO did an excellent job of taking care of the water damage caused by a leaking toilet. They came within an hour of my call and set up their equipment very quickly. They checked on their equipment and its progress daily. They are very polite and courteous. I am very impressed with this service.
Between Adam and Bert, I couldn't be happier. They were great at explaining the process of my claim, helpful with the insurance company, and made sure I was coming back to a clean and dry home. They really helped make a very tough time manageable, and I definitely recommend them.
These guys have been my absolutely a huge blessing!! Finished basement flooded on a Saturday and they were here within 3 hours! (45 minutes away from my home). They move all of my furniture and boxed up all contents they could. They worked so extremely hard Saturday and Sunday cleaning up water. Came back Monday to check on things. Wednesday I was totally dry. Extremely professional and I am so very grateful for all of their help. Would I recommend? ABSOLUTELY!!! THANK YOU ALL SO MUCH!!!
They are the best company I would recommend them too anyone. They call when they are on their way and shortly after they call they showed on time. They are very prompt and very professional.
This group of informative, responsible and high quality owners running SERVPRO of East Lansing/Haslett are amazing and professional. They guided me through an extensive facility disinfecting cleaning during the COVID-19 pandemic, so our essential operation could continue to serve our community with news and information. I would not even hesitate to book them again.
These guys are absolutely great to work with. Very professional, thorough and reasonably priced. They also handle everything directly with insurance which tremendously reduces hassle for the customer. Adam has been my contact there and he's terrific to work with!
This crew is prompt and professional! I worked with Adam, and because they showed up and began working so quickly and thoroughly, the overall damage was far less than it could have been. Truly impressed with their customer service and attention to detail.
I had a good experience with this company starting with Sue in the office, and continuing with the cleanup crew, Kerry and Michael. They were professional, Kerry outlined my options when asked, and they did an excellent job on the cleanup. I am very satisfied and would recommend and use this company in the future.
This past week has been a really hard one, but Serve Pro was there to hold my hand and walk me through to the other side. Sewage backup in my basement, and the same day I called, Serve Pro was here to clean up the mess, remove damaged walls/floors, and dry out the area. They couldn't have been more responsive or kinder. I would and will recommend them over and over again.
Kerry F. from SERVPRO East Lansing/Haslett was amazing to work with. His professionalism, attention to detail, and communication is the reason I am writing this review. So the back story: 5 years ago we had some construction done adding a new kitchen including all new plumbing. Fast forward this past weekend we had a run-of-the-mill clog in the line. Well, what we didn't know was the PVC drain pipe had a saw cut on the top of it. Because the drain was backed up it began leaking out of that cut on the top of the pipe. This flooded one of our downstairs bedrooms. Because we use it as storage it went unnoticed for an extended period of time. It also meant water and kitchen/dishwasher sewage had flooded the room and the carpet, baseboards, walls, and of course caused the ceiling to cave in. We had a mess on our hands for sure. We called around and SERVPRO East Lansing/Haslett not only answered the phone but was able to come the same day and start the cleanup. Like I said Kerry F. from SERVPRO East Lansing Haslett was AMAZING!!. He was prompt and on time, answered all our questions. Kept us informed during the whole process and let us know how things would go and what they needed to do. Most important was he also let us know what we needed to do. Thank you again so much for all the help!!!!
In one of the hardest times of our home ownership experience...Tommy from SERVPRO has been a God sent. He was on site within 3 hours and has been very informative and supportive through the whole process. Making a difficult situation as easy as possible...Highly recommend!
Unfortunately, I've had to deal with this company twice over the past year. Fortunately, they have turned 2 of the hardest home owning experiences I've had into something manageable. They are quick to respond, fast on action, and easy to work with the insurance company. I am happy to recommend them to anyone dealing with a crisis.
Your team was courteous and professional. The crew let me know what was going on every step. Would recommend SERVPRO.
Your office staff was great and helpful, especially Sue, and your production team was very professional. I will definitely promote your business to my friends and colleagues.